Privacy Policy

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Mikura Inc. (“the Company”) hereby establishes the following Privacy Policy (“this Policy”) regarding the proper handling of our customers’ personal information, in accordance with the Act on the Protection of Personal Information of Japan (Act No. 57 of 2003) (“APPI”). The Company is committed to protecting personal information.

1. Compliance with Relevant Laws and Regulations

The Company complies with all applicable laws and regulations concerning the protection of personal information, guidelines issued by the Personal Information Protection Commission of Japan, and this Policy.

2. Definition of Personal Information

“Personal Information” refers to “personal information” as defined in Article 2, Paragraph 1 of the APPI: information relating to a living individual that can identify a specific individual by name, date of birth, address, telephone number, contact information, or other descriptions contained therein, as well as data related to appearance, fingerprints, or voiceprints, and the insurer number on a health insurance card or other information that can identify a specific individual by itself (“Individual Identification Information”).

3. Collection and Use of Personal Information

The Company acquires the minimum necessary personal information required to achieve the purposes of use set forth in Section 4 below (“Purposes of Use”), using appropriate and fair means. We will use such personal information appropriately within the scope necessary to achieve these Purposes of Use.

4. Purpose of use of personal information

(1) Common to All our services

To provide our products and services
To inform customers about our products and services
To respond to customer inquiries
To communicate regarding transactions with customers
To conduct administrative procedures related to customer transactions
To analyze acquired customer attribute information, contract information, product and service usage information, etc., to conduct studies and research related to improving the products and services we provide, promoting the effectiveness of advertising and marketing, and developing new products and services.
To prevent fraudulent use of our services
For purposes related to the above

(2) MAQ Virtual Office / MAQ Rental Room & Coworking Space

To perform identity verification of customers
To conduct verification for improving systems such as e-KYC (electronic identity verification)
For security purposes at virtual offices, rental rooms, and coworking spaces

5. Acquisition of Personal-Related Information and Use of Statistical Data

The Company may receive personal-related information from third parties and obtain it as personal data by linking it with personal data held by the Company. In such cases, the information will be used within the scope of the Purposes of Use.
The Company may create statistical data that is processed so individuals cannot be identified, based on provided personal information. The Company may use such anonymized statistical data without any restrictions.

6. Security Control Measures

The Company makes efforts to take necessary and appropriate measures to prevent leakage, loss, or damage of personal information and to implement corrective actions and other security control measures.

7. Provision of Personal Information to Third Parties

Except as permitted by laws and regulations, the Company will not provide acquired personal information to any third party without obtaining the customer’s consent.

8. Outsourcing of Personal Information Processing

The Company may outsource all or part of its personal information handling operations. In such cases, the Company will remain responsible for ensuring the proper handling of personal information by the contracted parties.

9. Accuracy of Personal Information

The Company strives to process personal information accurately based on the information provided. However, customers are responsible for ensuring that the personal information they provide is accurate and up-to-date.

10. Procedures for Disclosure, etc.

Customers may request the notification of the purpose of use, disclosure of personal information or third-party provision records, correction/addition/deletion of personal information, suspension of use, or suspension of third-party provision (collectively, “Disclosure Requests”), in accordance with procedures separately prescribed by the Company.However, the Company may decline such requests in the following cases. Please note that fees prescribed separately by the Company will apply for requests for disclosure or notification of the purpose of use.
- (1) When disclosure may harm the life, body, property, or other rights or interests of the customer or a third party
- (2) When disclosure may significantly impede the proper execution of the Company’s operations
- (3) When disclosure would violate laws or regulations
- (4) When the Company cannot confirm that the request is made by the individual concerned
If a service user requests correction, addition, or deletion of personal information, the Company will promptly conduct an investigation within the scope necessary to achieve the Purposes of Use, and make corrections/additions/deletions if permitted under the APPI.

11. Links from the Company’s Website

Although third-party websites linked from the Company’s official website are selected for safety and reliability, the Company assumes no responsibility for their handling of personal information or the content of such websites.

12. Use of Cookies

The Company’s website may use cookies to improve convenience and analyze usage. Customers may disable cookies through their browser settings if they do not wish to allow their use.

13. Inquiries Regarding the Handling of Personal Information

For inquiries, consultation, or complaints regarding the Company’s handling of personal information, please contact us through our inquiry page: https://maq-tokyo.com/contact/

14. Changes to the Privacy Policy

The Company will review its operational practices regarding the handling of personal information as necessary and strive for continuous improvement. Accordingly, this Policy may be updated when necessary.

Established: October 1, 2025